Terms & Conditions

Terms of use apply to the seeholm.ee online store:

1. GENERAL TERMS

1.1 These terms of use apply to the rights and obligations arising between the customers of the www.seeholm.ee online store (hereinafter the Customer) and Seeholm OÜ (hereinafter seeholm.ee) when purchasing goods.

1.2 When registering as a user of seeholm.ee and purchasing products, the terms of this agreement and the rights and obligations arising from the legislation of the Republic of Estonia apply. In addition to these general conditions of sale, the relationship between the Customer and seeholm.ee is regulated by www.seeholm.ee product information, price list and purchase information.

1.3 seeholm.ee reserves the right to unilaterally make changes to the terms of use and sales prices. The mentioned changes will be reflected on the www.seeholm.ee website. 

1.4 If the Customer submitted his order before the changes to the terms and conditions entered into force, the terms and conditions valid at the time the order was submitted shall apply to the Customer, unless otherwise provided by law or these terms and conditions. 

2. PRICE LIST

2.1 All prices in the www.seeholm.ee e-shop are given in euros (€) and include VAT. 

2.2 The prices of the goods do not include the costs of delivering the goods, they are calculated when placing the order and are added to the final price of the order. The price of the delivery of the goods depends on the delivery method chosen by the Customer when placing the order.

2.3 seeholm.ee reserves the right to adjust prices. 

2.4 If the Customer submitted his order before the price change took effect, the price that was reflected on the prepayment invoice at the time of placing the order applies to him. The customer does not have the right to demand compensation for the price difference.

2.5 The price of the goods, which the Customer undertakes to pay seeholm.ee, is the price that is shown in the shopping cart at the time of placing the order.

3. CONCLUSION OF SALE AGREEMENT 

3.1 seeholm.ee sells and the Customer buys products offered in the www.seeholm.ee e-shop. 

3.2 Once the Customer has confirmed the order, an advance payment invoice is immediately sent to the e-mail address entered by the customer, which is the basis for paying for the goods. If the customer's e-mail address has not received an order confirmation after placing the order, please contact info@seeholm.ee.

3.3 The advance payment invoice shows the products ordered by the Customer and the provided contact information, where the order will be sent. Seeholm.ee's details and the bank account where the payment can be made are also included in the advance payment invoice.  

3.4 When completing the order, the Customer chooses the preferred delivery method and payment method (bank, cash or credit card) and checks the correctness of the recipient's and payer's data. 

3.5 The sales contract is deemed concluded when the order has been confirmed and the Customer has paid 100% of the amount due. All concluded contracts are stored in the seeholm.ee online store. 

3.6 The execution of the order starts immediately after the amount to be paid is received in the seeholm.ee account. 

3.7 If the Customer has not paid the advance invoice within 2 working days from the issue of the advance invoice, seeholm.ee considers this as the Customer's wish to cancel the purchase and cancels the order.

3.8 By placing an order and making an advance payment in the seeholm.ee online store, the Customer confirms that he has read the terms of use and agrees with them, they are clear and understandable to him, and he undertakes to follow them.

3.9 Payment methods:

Payment via the Internet with credit cards Visa, MasterCard, Maestro.
PayPal.
On the spot with a bank card or in cash.
Bank: Swedbank, SEB, Luminor, LHV, Coop, Pocopay and Liisi ID.

3.10 Seeholm OÜ is the responsible processor of personal data and it forwards the personal data necessary for making payments to the authorized processor Maksekeskus AS.

4. DELIVERY AND HANDOVER OF PRODUCTS

4.1 After the sales contract enters into force (payment of the advance invoice), the products will be delivered to the address provided by the Customer in the order.

4.2 The delivery terms shown in the seeholm.ee e-shop are valid from the moment the invoice is paid. 

4.3 The Customer is obliged to inform seeholm.ee immediately if the destination or the agreed time changes. If the item has already been posted, it is no longer possible to change the destination.

4.4 If the shipment has been posted by seeholm.ee, a notification about this will be sent to the Customer's e-mail address.

4.5 Avoiding delays and misunderstandings in the delivery of goods depends on the correctness of the data provided in the order. seeholm.ee is not responsible for product delivery delays and misunderstandings if the delay or misunderstanding is due to the inaccuracy of the data provided by the Customer when placing the order.

4.6 Shipments damaged during transport, where the products, but not the product packaging, have been damaged, will be replaced by the Customer. If replacement is not possible, we will offer the damaged itemreimbursement of the cost.

4.7 seeholm.ee reserves the right to change delivery methods.

5. PRODUCT WARRANTY AND RETURNS

5.1 All products on sale in the www.seeholm.ee online store are 100% original. The images with the products are illustrative. The color, form or other parameters of the goods in the online store may not correspond to the actual size, form or color of the goods due to the characteristics of the monitor used by the buyer. The data of each item sold in the online store is shown in the item description attached to each item. The goods have a certain period of validity, the specific term of which is indicated on the packaging of the goods.

5.2 According to the Law of Obligations Act, the Customer has the right to withdraw from the contract within 14 days after receiving the goods. The returned goods must be undamaged, unused, with tags, in the original packaging and properly packed. 

5.3 To return the goods, a free form return application must be submitted to the e-mail address info@seeholm.ee within 14 days of receiving the goods. The return application must include the reason for the return, the Customer's name, the name of the product and the invoice or order number.

5.4 In the event of a product defect, the Customer undertakes to notify by email to info@seeholm.ee the following information: Customer's name and contact details; the date of filing the complaint; a defect on the product, please include photos; claim submitted to seeholm.ee; invoice number, if possible include a copy of the invoice. The corresponding statement must be sent no later than 14 days after the discovery of the defect. 

5.5 seeholm.ee is not responsible for: Product damage caused by the customer's fault or negligence; for defects that have arisen as a result of non-intended use of the product; for natural physical wear and tear of the product under normal use.

5.6 The Customer bears the costs of returning the goods. seeholm.ee bears the costs of the return if the product has damages that could not be detected by external inspection and which did not occur when the package was opened, or if the product is not what was ordered.

5.7 The money for the returned goods will be reimbursed to the Customer's current account within 30 days after receiving the withdrawal statement. In addition to the cost of the returned goods, the costs of delivering the goods will also be returned.

5.8 If the Customer wishes to exchange the returned product for another product or a different size of the same product, the Customer shall pay the postage for the returned product, unless the reason for the return is non-compliance with the order or scrap.

5.9 If the product to be returned has deteriorated and the deterioration is caused by circumstances that are not due to seeholm.ee and as a result of non-intended use of the product, seeholm.ee has the right to offset the decrease in the value of the product against the amount paid by the Customer for the product and due to be returned to the Customer with the amount.

6. LIABILITY AND FORCE MAJEURE

6.1 seeholm.ee is liable to the Customer for damage caused by seeholm.ee in violation of these terms and conditions in the cases and to the extent provided for in the legislation in force in the Republic of Estonia. 

6.2 The customer is responsible to seeholm.ee for the damage caused by the customer's violation of these terms and conditions in the cases and to the extent provided by the legislation in force in the Republic of Estonia. The customer is fully responsible for the accuracy of the information provided in his order and assumes responsibility for all consequences that appear due to the inaccuracy of the information provided by him.

6.3 Neither party is liable to the other party, and its behavior is not considered a violation of these terms and conditions due to delay in the performance of any of its obligations or non-performance, if the reason for said delay or non-performance was beyond the control of the said party (force majeure).

6.4 seeholm.ee does not compensate moral damage that may be caused to the Customer by changing delivery times, prices and other conditions within the scope of these conditions.

6.5 seeholm.ee does not compensate the Customer's costs arising from the fact that the Customer assumed obligations towards third parties (not dependent on seeholm.ee) under conditions that contradict these terms.

6.6 seeholm.ee does not compensate the Customer for missed opportunities as a result of changes in delivery times, prices and other conditions.

6.7 seeholm.ee is not responsible for irregularities in the online store's operation that appear due to malfunctions in systems, communication networks, stations belonging to third parties or if the provision of third-party services used by the online store is disrupted. 

6.8 The amount of damages that seeholm.ee must compensate is limited by the price of the goods (goods) ordered by the Customer.

7. PRIVACY

7.1 By using the www.seeholm.ee website, the Customer gives clear and informed consent to Teodora.ee processing his personal data.

7.2 seeholm.ee uses the personal data provided by the Customer only to fulfill the Customer's purchase order. Data at handwill be kept confidential and will not be disclosed to third parties, except if the delivery method chosen by the Customer requires it and in cases prescribed by law.

7.3 seeholm.ee reserves the right to send the Customer information about new products and special offers if the Customer has subscribed to the seeholm.ee newsletter. The customer has the right to demand the deletion of his data from the seeholm.ee database.

7.4 In matters not regulated in these conditions, the Client and seeholm.ee are guided by the legislation in force in the Republic of Estonia and other acts regulating relations between the parties.

7.5 Disagreements and disputes arising from the fulfillment of these terms and conditions shall be resolved by the parties primarily through negotiations. If the disputes arising from the contract cannot be resolved through negotiations between the parties, both the Client and seeholm.ee have the right to apply to the Consumer Protection Board or the Court for the protection of their rights.

8. FINAL PROVISIONS

8.1 The law of the Republic of Estonia applies to these ordering conditions and the purchase and sale contracts of the seeholm.ee e-store. If any provision of the order conditions is invalid, this does not affect the validity of the rest of the order conditions or the purchase and sale agreement. The void provision is replaced by a legal provision that is legally and economically closest to the void provision.

8.2 All issues not addressed in these regulations are resolved in accordance with the laws of the Republic of Estonia.